Grand Prairie has a lot of creek and lake country, and that makes water calls here different from a plain pipe leak. Call the 24/7 emergency line, shut off the main valve and stay clear of water near electrical equipment. We dispatch from Duncanville and cover all four Grand Prairie ZIP codes.
About 36 percent of the city is floodplain
The city's floodplain plan says about 36 percent of Grand Prairie land is in the floodplain. It names Johnson, Mountain, Cottonwood and Fish Creeks, plus the West Fork Trinity River. That means the odds of outdoor water reaching a building are higher here than in many cities.
Flood water is treated as Category 3 under the ANSI/IICRC S500 standard, meaning contaminated, and homeowners policies generally do not cover flood damage, so check your address and your policy.
Which county, which office
Grand Prairie spans Dallas, Tarrant and Ellis counties. For flood and drainage questions, reach the Stormwater office at 972-237-8251 or floodplain@gptx.org. For water dispatch, call 972-237-8400. Building Inspections at 972-237-8230 answers permit questions.
Dallas supplies about 85 percent of the city's water, so a pressure problem may start upstream of the city.
Flooding in Grand Prairie?
Call the emergency line before you step into the water.
Emergency flooding and leak help in Grand Prairie
Grand Prairie calls reach the 24/7 emergency line at any hour, and a flood warning does not need to wait for daylight. With creeks and lakes in the city plan, outdoor water is a real possibility after hard rain, so treat any standing water as contaminated.
What to do if water is still spreading in Grand Prairie
Stop the source
Close the main valve. If water is coming from outside, stay away from it.
Mind the electricity
Leave the panel alone if you must stand in water. Call the utility or 911 first.
Move and document
Lift valuables and photograph the water line on walls.
Call the 24/7 line
Dial (972) 945-2885 and give your ZIP code.
Lakes, creeks and what they mean for your home
Joe Pool Lake and Mountain Creek Lake are named on the city's floodplain pages. The city plan calls a 2015 flood the largest event it records. Lakes and creeks do not mean every home floods, but they do mean a Grand Prairie homeowner should know the address's flood status.
After a storm, check ceilings and walls on the day, not a week later. Our flood damage restoration page explains the contaminated-water steps.
| ZIP code | Call us for | Note |
|---|---|---|
| ZIP 75050 | Leaks, flooding, wet ceilings | Same line as every ZIP. |
| ZIP 75051 | Leaks, flooding, wet ceilings | Same line as every ZIP. |
| ZIP 75052 | Leaks, flooding, wet ceilings | Same line as every ZIP. |
| ZIP 75054 | Leaks, flooding, wet ceilings | Same line as every ZIP. |
Services we bring to Grand Prairie
Expect water mitigation to dry the structure and, where moisture lingered, mold remediation. For Lancaster neighbors, see Lancaster, covered by the same crews.
Price and insurance in Grand Prairie
Water category, area, materials, drying days and equipment, and rebuild scope decide the price, which is explained before work starts. Ask your insurer what is covered and keep photos of the loss.
Grand Prairie Water Damage Questions
We serve 75050, 75051, 75052 and 75054. Dispatch confirms the address on the call.
Yes. The 24/7 emergency line takes calls from all four Grand Prairie ZIP codes, day and night.
We cover 75050, 75051, 75052 and 75054, across the Dallas, Tarrant and Ellis county parts of the city. Dispatch confirms the address and which crew can reach it.
Yes. The emergency line is open 24 hours a day, every day. We offer same-day response when available.
The city floodplain plan says about 36 percent of city land. Check your own address with the FEMA Flood Map Service Center or the city Stormwater office.
Water dispatch is 972-237-8400. If water reaches the house, call us too.
Dallas supplies about 85 percent of the city's water.
Generally not. Flood usually needs separate coverage, so check your policy and ask your insurer.