Water damage is not one job. The right service depends on what stage the problem is in. Standing water calls for extraction, a wet wall calls for drying, a ruined room calls for repair, and a leaking pipe that fed mold calls for remediation. The pages below explain each stage in plain words.
Pick the service that matches what you see
Emergency Water Removal
Pumps and extraction units for standing water right now.
Water Mitigation
Moisture mapping and structural drying in the first 24 to 72 hours.
Water Damage Cleanup
Removing soaked materials and sanitizing what the water touched.
Water Damage Repair
Rebuilding drywall, floors, paint and trim after drying.
Flood Damage Restoration
Storm, creek and groundwater flooding and sewage backups.
Mold Remediation
Containment and removal when moisture has fed mold.
Water in the house right now?
Call the line first and read the rest later.
What to do before you call
- Stop the source if you can reach it, starting with the main water shutoff.
- Cut power to wet rooms only if the panel is dry and you can reach it safely.
- Keep people and pets out of water that may be dirty.
- Photograph the damage before anything is moved.
How the services fit together
| Stage | Question it answers | Page |
|---|---|---|
| Right now | Water is standing in my house | Emergency water removal. |
| First 72 hours | Walls and floors are wet and need drying | Water mitigation. |
| After water stops | What comes out and what can be cleaned | Water damage cleanup. |
| After drying | How is the room rebuilt | Water damage repair. |
| Outdoor water | Storm, creek or sewage water got in | Flood damage restoration. |
| Moisture lingered | I see mold or smell it | Mold remediation. |
Not sure which service fits?
Describe what you see and dispatch will point you to the right page.
Not sure where to start? The 24/7 emergency line routes you. Describe what you see and dispatch will tell you which service fits. Whole-house water losses often use several of these in order, starting with extraction and ending with repair.
Ask any company, including us, whether its crews work to the published ANSI/IICRC S500 standard for water damage and S520 for mold. Those standards are the common reference for how water is classified, dried and documented.
We serve Duncanville ZIP codes 75116 and 75137, plus nearby Cedar Hill, DeSoto, Lancaster and Grand Prairie.